Terms of Service
Privacy Policy
This Privacy Policy explains how drpenhub.com (“the Site,” “we,” “our,” or “us”) collects, uses, and shares your personal information when you visit or make a purchase from our Site.
Contact Us
If you have any questions, require more information about our privacy practices, or wish to make a complaint after reviewing this policy, please reach out to us:
- Email: drpenhub@hotmail.com
-
Mailing Address:
Dr.pen Hub
Room 206, Building A, Qiaohongsheng, Xixiang Street, Baoan District, Shenzhen
Collecting Personal Information
We collect information about you and your interactions with our Site to provide our services and improve your experience. Below, we outline the types of information collected and their purposes.
1. Device Information
-
Purpose of Collection:
To load the Site accurately, analyze usage to optimize its performance, and provide a seamless browsing experience. -
Source of Collection:
Automatically collected via cookies, log files, web beacons, tags, or pixels when you access the Site. -
Shared With:
Service providers, such as Shopify and other vendors. -
Information Collected:
Browser type, IP address, time zone, cookie data, pages or products viewed, search terms, and how you interact with the Site.
2. Order Information
-
Purpose of Collection:
To process your orders, including payment handling, shipping, communication, fraud screening, and personalized marketing (if you’ve opted in). -
Source of Collection:
Information you provide directly during checkout or account creation. -
Shared With:
Shopify, payment gateways, shipping providers, and fulfillment apps. -
Information Collected:
Name, billing address, shipping address, payment details (e.g., credit card numbers), email address, and phone number.
3. Customer Support Information
-
Purpose of Collection:
To address inquiries and provide customer support. -
Source of Collection:
Information provided by you when contacting us. -
Shared With:
Vendors assisting with customer service. -
Information Collected:
Offline data, purchased marketing data, or additional details necessary to resolve your issue.
Sharing Personal Information
We share your personal information with trusted service providers to help deliver our services:
- Shopify: We use Shopify to power our online store. For details on Shopify’s privacy practices, visit: Shopify Privacy Policy.
- Legal Compliance: Personal information may be shared to comply with legal obligations or protect our rights.
Behavioral Advertising
We use your personal information to provide tailored ads that match your interests:
- Google Analytics: Tracks Site usage and user behavior. Learn more or opt out:
- Shopify Audiences: Shares data (e.g., purchases and email addresses) with advertising networks for personalized marketing.
You can control or opt out of targeted advertising:
- Facebook: Ad Settings
- Google: Ad Personalization
- Bing: Ad Choices
For broader opt-out options, visit the Digital Advertising Alliance’s opt-out portal.
Using Personal Information
Your personal information enables us to:
- Fulfill orders and process payments.
- Ship products and provide order updates.
- Offer personalized marketing and promotions (based on preferences).
Lawful Basis
If you reside in the European Economic Area (EEA), we process your personal information under lawful bases, including:
- Your Consent
- Contractual Obligations
- Legal Compliance
- Legitimate Interests
Data Retention
We retain your personal information for as long as necessary to provide our services or comply with legal obligations. If you wish to request data deletion, please contact us.
Selling Personal Information
We may share or sell personal information under the California Consumer Privacy Act (CCPA):
-
Categories of Information Sold:
Information about your Site usage, purchases, and associated email address (e.g., through Shopify Audiences). -
Opt-Out Instructions:
To opt out of data sharing or sale, contact us using the details above.
Cookies
Cookies enhance your browsing experience by remembering preferences and enabling functionality.
Types of Cookies We Use:
- Functional Cookies: Ensure the Site operates as expected.
- Performance Cookies: Collect data on usage patterns for optimization.
- Advertising Cookies: Deliver personalized ads.
You can manage cookies through your browser settings or learn more at All About Cookies. Blocking cookies may impact your Site experience.
Do Not Track
Currently, we do not alter our data collection practices in response to "Do Not Track" browser signals due to inconsistent industry standards.
Changes to This Policy
This policy may be updated periodically to reflect changes in our practices or for regulatory reasons.
Complaints
If you have concerns or complaints about our privacy practices, contact us at:
Email: drpenhub@hotmail.com
Mail:
Dr.pen Hub
Room 206, Building A, Qiaohongsheng, Xixiang Street, Baoan District, Shenzhen
For unresolved concerns, you can lodge a complaint with your local data protection authority.
Last Updated: April 29, 2024